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F.A.Q.s 旧的


Q: Do you accept retail and wholesale orders?

A: Absolutely! We welcome both retail and wholesale orders. For wholesale inquiries, please contact us at wholesale@bluethermagic.com.


After-sales Service

Q: What is the warranty period for electronic products?

A: We offer a one-year warranty period for all electronic products.


Q: What about repair services?

A: If you have purchased your product on our official website (www.bluethermagic.com) and it is due to our quality issues, we will cover the round-trip shipping cost for repair. If it is caused by personal reasons or the product is not purchased on the official website, the customer will bear the round-trip shipping cost. For any repair service inquiries, please contact us at customer-service@bluethermagic.com.


Payment and Fees

Q: What is PayPal commission?

A: PayPal commission is the handling fee charged by PayPal, which has nothing to do with our company.


Customs and Taxes

Q: Who is responsible for paying customs duty?

A: Customers are responsible for any customs duties that may be incurred.


Refund and Return Policy

Q: Do you offer refunds for reasons other than quality issues?

A: Unfortunately, we cannot offer refunds for reasons other than quality issues. We understand that some customers may not like the product or have difficulty operating it, but we hope that our customers will understand our policy.