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Under what circumstances can I request a refund?

Thank you very much for your interest and support for Bluether Magic products. According to our refund policy, you can only apply for a refund in the following situations: if there are quality issues with the product you received, you can apply for a refund. If you purchased the product due to a misunderstanding caused by our mistake, we will also consider providing you with a refund service.


Please note that if you request a refund for other reasons, such as accidentally purchasing the wrong product or changing your mind, please understand that we cannot provide a refund service.


In addition, if you purchased the product from our dealers or magic stores, we are also willing to provide after-sales service for you. However, in this case, we need you to provide proof of purchase. With this certificate, you will have the right to a refund.


We attach great importance to the satisfaction of every customer, so we will do our best to ensure the quality and performance of our products. If you have any problems or questions while using our products, please feel free to contact us and we will be happy to assist you. At the same time, we also hope that you will follow the correct usage methods and operating procedures when using our products to avoid unnecessary quality issues. Thank you for your support and understanding!