Thank you very much for your interest and support in our Bluether Magic official website. Regarding the refund issue you mentioned, we understand your concerns and needs, and at the same time, we also need to ensure the normal operation and product quality of our company. Therefore, we have the following two points to explain:
Firstly, if you purchase products on our official website, you can directly enjoy the right of refund. Moreover, we kindly ask that you bear the cost of shipping and handling fees associated with returns when sending items back to Bluether.
In addition, if you purchase products from our distributors or magic shops, we are also very willing to provide after-sales service for you, but in this case, we need you to provide proof of purchase. With this certificate, you will enjoy after-sales service and other rights. Moreover, we kindly ask that you bear the cost of shipping and handling fees associated with returns when sending items back to Bluether.
We attach great importance to customer shopping experience and product quality, while also considering the normal operation and survival of our company. If you have any questions about refunds or need any help, please feel free to contact our customer service team. We will do our best to provide you with assistance.
Once again, thank you for your attention and support. We look forward to a pleasant cooperation with you!