Dear customer, thank you very much for your attention and support to our Bluether Magic official website. Regarding the repair policy issue you mentioned, we attach great importance to customer needs and feedback. In order to ensure your shopping experience and product quality, we have formulated a series of comprehensive repair policies.
Firstly, we promise that all magic products will undergo strict quality inspections before being sold, ensuring that the quality of the product meets industry standards. If you encounter any quality problems during use, we will provide free repair services, including replacement of parts and repair of damage. Moreover, we kindly ask that you bear the cost of shipping and handling fees associated with repairs matters when sending items back to Bluether.
Secondly, if your product is damaged due to human factors, we also provide paid repair services. The cost will be evaluated based on the specific situation. We will provide you with a quote and repair plan as soon as possible to ensure that your product can be restored to normal use as soon as possible. Also, we kindly ask that you bear the cost of shipping and handling fees associated with repairs when sending items back to Bluether
Finally, we promise to preserve the appearance and function of the original product as much as possible during the repair process, ensuring that the product you purchased maintains its original value and quality.
In summary, our repair policy aims to provide customers with the best quality products and service experience. If you have any questions or need our help, please feel free to contact our customer service team. We will be happy to assist you!